Salesforce Commerce Cloud
Retail
Sunpower has grown considerably since 1995. Over the years the company has accumulated numerous systems and applications, often connected via hand-coded integrations. With digital becoming the preferred method to engage and transact, Sunpower’s fragmented infrastructure was fast becoming inadequate to support the company’s need for scale, speed-to-market and improved product and customer lifecycle management.
To future proof the business and set them up for the next stage of growth, the company wanted to:
To help them optimise their website and processes, Sunpower selected Salesforce Commerce Cloud for its native connectivity to Sales and Marketing Cloud which the company already used, as well as its rich functionality.
To ensure Sunpower would have the support they needed in implementing the solution, Salesforce recommended Cloud Odyssey as one of the more experienced partners in Commerce Cloud.
Cloud Odyssey worked closely with Sunpower to understand their ecosystem, their challenges, and their vision, and proposed a well-defined, future-proofed transformation strategy for the implementation of Commerce Cloud, that directly aligned to Sunpower’s goals. Among the more impactful customisations the Cloud Odyssey the delivered with the implementation of Salesforce Commerce Cloud, were:
The look and feel of the website have significantly improved with cleaner layouts.
The search capability is enhanced with more options, making it easier for visitors to find what they’re looking for.
Layouts of product pages are cleaner with more information available, enabling visitors to self-serve.
The overall speed and performance of the website has increased exponentially significantly improving the overall user experience.
More efficient, automated processes allow for a faster, more streamlined route to market.
Continue to optimise the user experience of the current website.
Bring onboard cases for better after sale support
Bring the rest of Sunpower’s websites onto Commerce Cloud (eCommerce).
Develop product configurators to allow customers to build the product they want themselves.
Contact us today to schedule a consultation or to learn more about our Salesforce and MuleSoft services. Our team of experts is here to guide you on your digital transformation journey and help you achieve your business goals.
