Salesforce Professional Services

When it comes to setting up your business for success with Salesforce and MuleSoft, we have the resources and experience to get the job done right, effectively and cost-efficiently.

Whether you have a solution in place but aren’t seeing any benefits, or if you are new to Salesforce or MuleSoft and want to ensure your solution positions you for long-term success, we have the resources and experience to get the job done right.

Through our Salesforce Professional Services, we apply a holistic, strategic, and tailored approach to each Salesforce and MuleSoft engagement. We combine deep platform expertise with extensive industry-specific experience, to help you leverage Salesforce and MuleSoft to achieve your business objectives effectively and cost-efficiently.

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Global Locations
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Certified Industry Experts
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Salesforce & Mulesoft Certifications
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Years of Combined Experience
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Cloud Odyssey Salesforce Customer 360

Salesforce Consulting Services & Solutioning

Our expert consultants work with your key stakeholders to assess your needs, align technology with your business strategy, and design a tailored solution.
Our goal is to ensure that your solution is not a one-size-fits-all approach, but a strategic asset that maximizes your ROI.

Strategic Alignment

Our experts work closely with your business and technology teams to ensure the solution is fully aligned with your growth objectives and needs.

Requirements Gathering

We’ll perform an in-depth analysis of your current processes, IT infrastructure and challenges, so we can design the right technology solution for your business.

Tailored Roadmap

We'll provide you with a clear vision and roadmap of how your goals and technology architecture will be achieved, outlining a clear path to success and factoring in long-term scalability and adaptability.

Compliance and Security

We fully adopt the security best practices of Salesforce and MuleSoft and we are ISO certified for Information Security – ISO/IEC 27001:2022.


Efficient Deployment

Our teams implement and optimise your solution following industry standards and platform best practices, to maximise the value of your investment.

Testing and Quality Assurance

We apply established testing and quality assurance processes throughout the project lifecycle to guarantee a stable and reliable implementation.


We empower users for success through continuous training. Our project managers ensure the provision of ITIL-based support to ensure the successful transition to your new solution.

User Enablement

Our delivery experts facilitate adoption and ensure your team is enabled to leverage Salesforce and MuleSoft throughout the engagement.

When implementing Salesforce or MuleSoft, our certified consultants will make sure that the solution not only meets your immediate needs, but also positions you for long-term growth and success, with embedded best practice and governance.




Our team is experienced in handling complex data transformations, and we’ll ensure that your critical information is migrated accurately and securely, guaranteeing a smooth transition to your new platform.

Data Assessment

We’ll perform a thorough assessment of your existing data formats to plan for a smooth migration.

Data Cleansing

We follow the standard guidance for data cleansing, which involves pre-data cleanup, transformation, and target pivots.

Minimised Downtime

Our Agile methodology processes during data migration ensure a smooth cutover, minimising downtime and maximising business continuity.

Data Validation

We perform end-to-end data validations post-go-live, to guarantee a seamless transition.


API Strategy

We’ll develop and implement a robust API strategy to facilitate seamless data flow with a key focus on governance.

Monitoring and Troubleshooting

We apply continuous monitoring for fast issue resolution to maintain uninterrupted operations.

Real-time Sync

We ensure near real-time data synchronisation across systems for up-to-the-minute insights.

Custom Integration

Our integration experts will connect Salesforce and MuleSoft with your tech stack and agreed 3rd party applications, using the best integration strategy for your current and future needs:

  • MuleSoft Anypoint Platform
  • Custom adapters and integration platforms
  • Custom integration web services

No matter how diverse your technology stack, our specialists will adopt the most appropriate integration approach to seamlessly connect your systems, applications, and data sources.



Optimisation & Scalability

If you have already implemented Salesforce or MuleSoft but haven’t yet realised the value from your investment, our certified experts will work with you to fine-tune your environment and remove bottlenecks so you can start enjoying the benefits from your platform.

Performance Assessment

Our team will assess the performance of your platform to identify technical debt, bottlenecks and areas for improvement.

Optimisation Strategies

We’ll implement the appropriate optimisation strategies to enhance the performance of your platform and maximise cost-efficiencies.

Scalability Planning

We’ll work with you to understand your business strategy and plan for future growth by optimizing for scalability.


Hyperforce Readiness Assessment

We'll evaluate your existing infrastructure for Hyperforce compatibility.

Data Migration

Our experts will ensure secure and efficient data transfer to and through Hyperforce while preserving data integrity

Customisation and Integration

We'll tailor your Salesforce instance(s) for Hyperforce and ensure seamless integration with other systems.

Performance Optimisation

We'll fine-tune the setup of Hyperforce for optimal performance and responsiveness.

Hyperforce is the next-generation Salesforce infrastructure architecture, built for the public cloud. Our experienced Salesforce experts will help you to make the transition smoother and more efficient with embedded governance over your data.




Through our comprehensive managed services packages, you gain access to a diverse pool of expert Salesforce and MuleSoft skills sets, freeing your team to focus on innovation and growth. With clear visibility into our work, SLA tracking and reporting, your systems will be always up-to-date, and secure.

Continuous Monitoring

Real-time monitoring of Salesforce and MuleSoft environments to ensure stability.

Security Patching

Timely application of security patches and updates to protect against vulnerabilities.

Performance Tuning

Ongoing performance tuning to maintain optimal system efficiency.

Adaptive Scaling

Scalability adjustments based on changing business needs.


24/7 Support

Round-the-clock support to address technical issues and inquiries.

Dedicated Support Teams

Specialized teams with in-depth knowledge of Salesforce and MuleSoft.

Proactive Issue Resolution

Proactive identification and resolution of potential issues to minimize downtime.

Guidance and Best Practices

Ongoing guidance on best practices and recommendations to optimize platform usage.

At Cloud Odyssey we offer world-class technical support for Salesforce and MuleSoft. We prioritize fast response times and effective issue resolution, ensuring your systems remain reliable and your business operations uninterrupted.


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Ready to take your
business to new heights?

Contact us today to schedule a consultation or to learn more about our Salesforce and MuleSoft services. Our team of experts is here to guide you on your digital transformation journey and help you achieve your business goals.

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