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Service Cloud

“Elevate your customer service to new heights and Revolutionize your customer service delivery!
Improve your customer service with our efficient case management and personalized assistance across all channels.

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Salesforce Service Cloud Solutions

Our Salesforce Service Cloud consultants at Cloud Odyssey help your customer service reps save time, energy, and resources. We help you revamp your digital customer experiences by streamlining and sharing customer data across multiple departments. Additionally, we empower your sales teams with relevant and updated customer information to make more informed decisions. Pick out the right industry-leading Salesforce Service Cloud Consultants from Cloud Odyssey to make the switch now!

Discover Our Salesforce Service
Cloud Implementation Solutions

Choosing the right platform such as Salesforce Service Cloud enables you to up your customer service game and cater effectively to the needs of your customers. The features help you serve your exact purpose with a scalable platform and grow with the needs of your expanding customer base.

With this, our Service Cloud consultants at Cloud Odyssey help you elevate the customer service teams of your organisation anytime, anywhere with the Salesforce Service Cloud streamlining your business operations.


Why Cloud Odyssey ?

Qualified Team of Professionals
Qualified Team of Professionals

Our highly talented team of qualified professionals with their in-depth industry experience help you increase user adoption and maximize the ROI in technology.

Customized Team
Customized Team

We handpick the developers with the right set of analytical skills tailored to effectively suit your support needs. This in turn relieves you of the pain to set up an in-house team to monitor Salesforce services.

Workable Support Packages
Workable Support Packages

We offer your business the flexibility to pick a suitable engagement model that works best for your diverse client requirements, while you leverage our Salesforce customization services.

Improved Response Time
Improved Response Time

We solve your Salesforce challenges on-time before they turn into critical issues – impacting your business operations with faster response time and speedy resolutions.

Unlock the Power of Salesforce with Our Expert Services - Contact Us Now!
Unlock the Power of Salesforce with Our Expert Services - Contact Us Now!

Unleash the power of Salesforce and take your business to the next level with Cloud Odyssey. From strategy and implementation to customization and support, we have the skills and experience to help you succeed. Don't wait, reach out to us today and let's work together to drive growth and efficiency for your organization.

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Email Us : info@cloudodyssey.co


Note worthy Features of Salesforce Service Cloud Solutions

Our team of experts at Cloud Odyssey actively work towards solving all your Salesforce Service Cloud support challenges that can effectively help your business grow. Some visible growth areas of working with Salesforce Service Cloud are

Omnichannel capabilities to help you reach customers at multiple touchpoints.
Omnichannel capabilities to help you reach customers at multiple touchpoints.
Leverage the power of Community 360 to gauge customer behaviour before contacting them.
Leverage the power of Community 360 to gauge customer behaviour before contacting them.
Delegate boring, repetitive tasks to the Einstein Bot to improve agents’ time management.
Delegate boring, repetitive tasks to the Einstein Bot to improve agents’ time management.
Work hand-in-hand with multiple teams empowered by a Lightning-guided environment.
Work hand-in-hand with multiple teams empowered by a Lightning-guided environment.
Translate customer support content into multiple languages without switching to Salesforce Classic.
Translate customer support content into multiple languages without switching to Salesforce Classic.
Customized Support
Customized Support
Salesforce Service Cloud

Our Experience

At Cloud Odyssey, we believe that delivering quality and ensuring customer satisfaction is vital for a business to grow. As a Salesforce Cloud Service company, we have provided custom integration services to many clients all across the world. Our team of Salesforce technology-certified experts is here to transform your CRM and streamline operations to deliver better customer experiences. Hire our Salesforce experts to derive the maximum out of your investments!

Our Clients

Our Motto at Cloud Odyssey is to plan solutions in a way that can cater to all our client’s future digital infrastructure and changing needs. We do things differently here, away from a monotonous approach, because that’s the only way we believe we can make a difference to the industry and our clients.

Kenja
mobilise-global
randstand
deveru
infinity
Zoltan
Duratech
Vivantha


Salesforce Service Cloud FAQs

Salesforce Service Cloud is a customer service platform that helps businesses manage customer interactions across multiple channels, including phone, email, and social media. With Service Cloud, businesses can improve customer satisfaction, increase agent productivity, and gain valuable insights into customer interactions.

Cloud Odyssey is a certified Salesforce partner with extensive experience in Salesforce Service Cloud implementation. Our team can work with you to understand your business needs and create a customized Salesforce Service Cloud solution that aligns with them. We handle everything from design and development to testing and deployment.

Yes, Cloud Odyssey can assist with migrating from other customer service platforms such as Zendesk, Freshdesk, and Desk.com to Salesforce Service Cloud. Our team has experience in migrating custom objects, fields, and functionalities to Service Cloud. We follow a phased approach to migration that ensures minimal disruption while maximizing the value of your investment in Salesforce Service Cloud.

Cloud Odyssey can help you with customizing Salesforce Service Cloud to align with your business needs. We use Service Cloud’s native features, such as custom fields, custom objects, and custom page layouts, as well as Salesforce Apex, Visualforce, and other Salesforce platform capabilities to create custom solutions that will integrate seamlessly with your existing systems.

Yes, Cloud Odyssey has experience in creating a multichannel customer service solution using Salesforce Service Cloud. Our team can work with you to understand your business needs and create a customized Service Cloud solution that aligns with them. We can help you with integrating various channels such as phone, email, chat, and social media for a seamless customer experience.

Yes, Cloud Odyssey has experience in implementing Salesforce Service Cloud for field service management. Our team can work with you to understand your business needs and create a customized Service Cloud solution that aligns with them. We can help you schedule and dispatch field service technicians, track and manage inventory, and automate field service processes.

Yes, Cloud Odyssey has experience in creating a knowledge base using Salesforce Service Cloud. Our team can work with you to understand your business needs and create a customized Service Cloud solution that aligns with them. We can help you create a centralized knowledge base, integrate it with your customer service platform, and make it available to customers and agents.

Yes, Cloud Odyssey has experience in implementing Salesforce Service Cloud for customer self-service. Our team can work with you to understand your business needs and create a customized Service Cloud solution that aligns with them. We can help you create a customer portal, integrate it with your customer service platform, and make it available to customers for self-service.

Yes, Cloud Odyssey has experience in implementing Salesforce Service Cloud for case management. Our team can work with you to understand your business needs and create a customized Service Cloud solution that aligns with them. We can help you create case management workflows, automate case routing, and provide agent guidance.


Contact Us

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Scale Fast

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Technology

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On-Time Delivery

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Cost

Prices customized to your customized solutions. Get in touch!

PMO 2+ experience

 Desired Candidate Profile

  • 2+ years Salesforce Project Management experience, with at least at least one full cycle implementations of Salesforce CRM 
  • 5+ years of total IT Experience, preferably with background is a software development and managing SDLC projects 
  • Strong understanding of the overall architecture of the Salesforce CRM platform 
  • Outstanding organizational, analytical, communication and writing skills 
  • Adept at communicating with internal and external stakeholders at all level of the organization. 
  • Experience with managing remote teams across different time zones 
  • Strong leadership capabilities 
  • Experience with Agile methodologies and Atlassians Jira and Confluence 
  • Superior abilities in problem-solving, project management, and attention to details 
  • Advanced Proficiency with all Microsoft Office suite of products 
  • Up to 30% travel to project locations or client sites, as necessary 

 

Education:

  • A Bachelors degree, preferably in Information Technology or Computer Science OR equivalent combination of education and experience
  • Desired Certifications: 
  • Salesforce Certified Administrator 
  • Salesforce Service Cloud Consultant 
  • Salesforce Sales Cloud Consultant 
  • Salesforce Communities Cloud Consultant 

 

Perks and Benefits

  • Certification Sponsorship
  • Performance Bonuses and Rewards &Recognition
  • Interim Project-Based Bonus
  • Referral Bonus
  • Onsite Travel Opportunities
  • Gratuity
  • Free of Cost Tax and Financial Consultation
  • Healthcare Insurance
  • Maternity Act benefits and Maternity and Paternity leaves
  • Compensatory offs and PTOs
  • Employee Engagement Activities (Office Trips, Parties, Luncheons,

 

PMO 10+ Experience

Skill set

  • 10+ years of experience in development and maintenance, including experience in all life cycle stages of project.
  • 2+ years of experience in managing a team in SFDC development projects as Project Manager.
  • Have managed projects using Agile Methodology
  • Thorough understanding of Object-Oriented Concepts
  • Prior experience in other OOPS technologies like Java, .net is needed
  • Good understanding of overall SFDC architecture & landscape
  • Good knowledge & work experience in SFDC configuration, customization & programming
  • Should be able to create project plans, execution plans, resource plans, control and monitor budget and other project management activities.
  • Must have exposure to project Quality processes and should be able to define and drive these processes in the project.
  • Exposure to connecting / interface with customer for day to day project management, issues resolution, planning etc.
  • Good communication & articulation skills.
  • Understanding of Javascript, Javascript framework such as Jquery, AngularJS, ExtJS, etc. (Added Advantage)
  • Dev 401 Certification, Sales or Service Cloud Consultant (Added Advantage), Dev 501 (Added Advantage)

 

Responsibilities

  • Lead one or multiple Salesforce based projects (either on Force.com or CRM) ensuring adherence to project goals of cost, quality and timelines
  • Manage multiple different stakeholders (business, operational, technical)
  • Prepare, monitor, update and report project plans for effort, schedule, cost and quality
  • Oversee the development and quality assurance efforts to provide the technical guidance whenever required
  • Review and suggest improvements for all project deliverables including requirements, estimates, designs, code, testing, etc.
  • Identify & highlight different risks involved and work on mitigation plans
  • Participate and facilitate all the technical discussions with team as well as all other stakeholders
  • Define best practices for project support and documentation
  • Nurture, mentor and motivate the team to deliver in challenging environment.
  • Lead and guide the technical consultants during various phases of the project
  • Act as a bridge between development team and the customer.

 

JOB DESCRIPTION:

Solution Architect Job Responsibilities:

  • Responsible for assisting in the establishment of an IT Architecture practice, and the adoption of an architecture and standards methodology.
  • Manages activities that take place during solution ideation, solution design, and solution implementation.
  • Reviews business context for solutions to company challenges as well as defining the vision and requirements for the solution, recommending potential options, (which may include RFIs, RFPs or prototype development), selecting the most optimal option, and the development of a roadmap for the selected solution.
  • Communicates the architecture to the stakeholders and collaborates and coordinates with existing domain architects in the formalization and adoption of IT standards and procedures.
  • Champions a structured approach to business application solutions.
  • Directly assists in the development of a solutions architecture program including departmental roadmaps and project portfolios for IT systems architecture.
  • Assures solutions not only are a fit for the specific purpose but also closely align with the standards guidelines of technology solutions.
  • Influences changes to standards when necessary.
  • Assists domain architecture team on solutions management and timing of financial spend for application solutions.
  • Supports the architectural aspects of all application projects in peer IT portfolios.
  • Directs the identification and recommendation of appropriate solutions, upgrades, replacements, or decommissioning options incorporating business and technology productivity, usability, and total cost of ownership.
  • Develops and executes solutions which further reduce the percentage of time spent on reactive work.
  • Provides analysis of security protection technologies as necessary.

Responsibilities:

  • Analyse current technologies used within the company and determine ways to improve
  • Document and monitor requirements needed to institute proposed updates
  • Work closely with Information Technology professionals within the company to ensure hardware is available for projects and working properly
  • Propose and establish framework for necessary contributions from various departments
  • Account for possible project challenges on constraints including, risks, time, resources and scope
  • Work closely with project management teams to successfully monitor progress of initiatives
  • Provide detailed specifications for proposed solutions
  • Define clear goals for all aspects of a project and manage their proper execution
  • Project management and leadership skills are essential
  • Experience developing IT and cloud infrastructure
  • Current understanding of best practices regarding system security measures
  • Experience in software engineering and design architecture
  • Positive outlook in meeting challenges and working to a high level
  • Advanced understanding of business analysis techniques and processes
  • Professional experience working with and analysing computer hardware and software
  • Extensive knowledge and experience working with operating systems
  • Bachelor’s degree in Computer Science, Information Systems, or equivalent education or work experience
  • Master’s degree in Computer Science or Software Engineering preferred
  • Minimum of 10 – 12 years of experience related to IT Management or other information technology solutions architecture role
  • Demonstrated ability to communicate the complexities of technical programs
  • Proficiency with information technologies in a secure network environment
  • Expertise with personal computers in a secure network environment and Microsoft applications (Outlook, Word, Excel, Access, PowerPoint and SharePoint) or similar software

Salesforce Developer Job Description Template:

We are looking for a talented Salesforce developer to design world-class Salesforce applications for our evolving CRM requirements. As a Salesforce developer, you will be responsible for developing customized solutions within the Salesforce platform. You will also analyze project objectives, create customer workflows, and troubleshoot errors.

To ensure success as a Salesforce developer, you should have extensive experience working with Salesforce CRM platforms, application development skills, and the ability to solve complex software problems. Ultimately, a top-class Salesforce developer can create dynamic and scalable Salesforce applications that meet the changing needs of the company.

Salesforce Developer Responsibilities:

  • Meeting with project managers to determine CRM needs.
  • Developing customized solutions within the Salesforce platform.
  • Designing, coding, and implementing Salesforce applications.
  • Creating timelines and development goals.
  • Testing the stability and functionality of the application.
  • Troubleshooting and fixing bugs.
  • Writing documents and providing technical training for Salesforce staff.
  • Maintaining the security and integrity of the application software.

Salesforce Developer Requirements:

  • Bachelor’s degree in computer science or software engineering.
  • Previous work experience with application and software development.
  • Experience developing customer-facing interfaces.
  • Advanced knowledge of Salesforce CRM platforms.
  • Proficient in MYSQL, Apex, JavaScript, Native, and VisualForce.
  • Working knowledge of mavens ate or eclipse.
  • Good communication skills.
  • Ability to problem solve high-level software and application issues.
  • Ability to project manage

Summary of position

This position will be responsible for all code-based solutions within Salesforce or involving data migrations, systems integrations and 3rd party applications. The Salesforce Developer position will work closely with the Salesforce administrator and Business Analyst to develop solutions that support business requirements and drive key business decisions.

Key Duties & Responsibilities:

  • Responsible for developing in Apex, Lightning Web Components, and other technologies to build customized solutions. Technical leadership, setting best practices including integration and application development, deployment, testing (unit and systems), and iterative refinement
  • Seek out ways to use Salesforce to improve processes and productivity, and make recommendations to support an organization scaling at a rapid pace
  • Define, communicate, and manage a change management (release) process to develop and implement new applications/code and updates to existing applications/code.

Skills Required

  • Experience writing Apex classes and triggers, and Lightning Web Components
  • Familiar with Salesforce Lightning Design System and SFDX
  • Strong business analysis and functional experience, including requirements gathering, creating solutions, and/or deploying solutions to end users
  • Technical project management experience
  • Strong attention to detail and excellent problem-solving skills
  • Strong verbal and written communication and data presentation skills, including an ability to effectively communicate with both business and technical teams
  • Understanding of and experience with Salesforce architecture and API
  • Experience using GitHub or other version control software
  • Experience integrating Salesforce with other applications

Beneficial Skills

  • 2+ years previous development experience preferably in Salesforce
  • Platform Developer 1 Certification
  • Proficiency in HTML, XML, JavaScript, SQL/SOQL, Java/C++/OOP