Salesforce Commerce Cloud

Salesforce Commerce Cloud is a powerful cloud-based e-commerce platform that empowers businesses to create seamless, personalized shopping experiences across all digital channels. It provides a comprehensive suite of tools for managing merchandising, marketing, content, promotions, customer service, and order fulfillment. With its scalable and flexible architecture, Salesforce Commerce Cloud allows brands to adapt quickly to shifting market trends and customer expectations.

Benefits to Reap Out through
Salesforce Commerce Cloud

AI-Powered Insights

Einstein AI provides recommendations, intelligent search, and predictive analytics to help you make better business decisions.

Global Expansion

SFCC supports internationalization, making it simple to adapt to different languages, currencies, and local regulations for global growth.

Integration with Salesforce Ecosystem

Seamless connection to Sales Cloud, Service Cloud, Marketing Cloud, and more, creating a 360-degree view of the customer.

Robust Security and Compliance

SFCC prioritizes data security and compliance with standards like PCI DSS to protect customer information.

Developer-Friendly

Extensive APIs and developer tools allow for customization and the creation of unique shopping experiences.

Enhanced Customer Experience

SFCC provides tools to create personalized, engaging shopping experiences across all digital touchpoints, leading to higher customer satisfaction and loyalty.

Scalability

SFCC seamlessly handles sudden traffic surges, peak seasons, and business growth, ensuring your online store remains operational even under heavy loads.

Unified Commerce

Manage multiple storefronts, brands, and geographies from a centralized platform, streamlining operations and providing a consistent brand experience.

Omnichannel Capabilities

Connect digital and physical sales channels to offer shoppers a blended experience across web, mobile, social media and in-store.

Merchandising Flexibility

It is Easy to build visually appealing product displays, promotions, and tailored catalogs, driving product discovery and sales.

Salesforce Commerce Cloud Consulting from Cloud Odyssey

Salesforce Commerce Cloud Consulting Services

Consultants provide strategic guidance and expertise on best utilizing Salesforce Commerce Cloud’s features and capabilities.

Salesforce Commerce Cloud Integration

Integration specialists connect Salesforce Commerce Cloud with various external systems like CRM, ERP, and marketing automation platforms.

Salesforce Commerce Cloud Implementation

Implementation teams handle the technical setup, configuration, and launch of your Salesforce Commerce Cloud storefront.

Salesforce B2B Commerce Cloud

Salesforce B2B Commerce Cloud specializes in managing complex business-to-business transactions, offering tailored solutions for wholesale and distribution models.

Salesforce B2C Commerce Cloud

Salesforce B2C Commerce Cloud is designed to create engaging and personalized shopping experiences for individual consumers.

Salesforce Commerce Cloud Migration

Migration services involve the careful transition of your existing e-commerce data and processes to the Salesforce Commerce Cloud platform.

Salesforce Commerce Cloud Customization

Customization services tailor the Salesforce Commerce Cloud platform to fit your brand’s unique aesthetic and functional requirements.

Customized UI/UX

UI/UX specialists design user-friendly interfaces and intuitive navigation that align with your brand identity and enhance the customer experience.

SFCC Annual Maintenance and Support

Maintenance and support teams provide ongoing technical assistance to ensure your Salesforce Commerce Cloud site operates optimally.

SFCC Application Development and Support

Application developers create custom features and functionalities that extend the capabilities of your Salesforce Commerce Cloud storefront.

Salesforce Commerce Cloud Features

Order Management

Salesforce Commerce Cloud provides a robust order management system for tracking orders, managing inventory, and processing shipments and returns. It ensures streamlined processes and accurate order fulfillment for both B2B and B2C scenarios.

Create visually engaging email campaigns using a library of templates and a drag-and-drop editor.

Collect and combine data from various sources across the Salesforce Ecosystem into a single location.

 Monitor and engage with customers across multiple social media platforms from a central dashboard.

Target, manage, and optimize digital advertising campaigns across search, social, and display networks.

Connect Marketing Cloud with Google Analytics 360 for deeper insights and audience segmentation.

Connect Marketing Cloud with Google Analytics 360 for deeper insights and audience segmentation.

Order Management

Salesforce Commerce Cloud provides a robust order management system for tracking orders, managing inventory, and processing shipments and returns. It ensures streamlined processes and accurate order fulfillment for both B2B and B2C scenarios.

Create visually engaging email campaigns using a library of templates and a drag-and-drop editor.

Collect and combine data from various sources across the Salesforce Ecosystem into a single location.

 Monitor and engage with customers across multiple social media platforms from a central dashboard.

Target, manage, and optimize digital advertising campaigns across search, social, and display networks.

Connect Marketing Cloud with Google Analytics 360 for deeper insights and audience segmentation.

Connect Marketing Cloud with Google Analytics 360 for deeper insights and audience segmentation.

Why to Choose Cloud Odyssey as your Trusted
Salesforce Commerce Cloud Consulting Partner

Salesforce Summit Partner Status

 Cloud Odyssey's highest level partnership status with Salesforce signals deep expertise and a proven track record of successful implementations.

End-to-End Capabilities

Cloud Odyssey offers expertise across the full Salesforce ecosystem, including Customer 360, Commerce Cloud, and more. This ensures a holistic approach to your e-commerce implementation.

Global Reach

With offices in the UK, Singapore, US, and India, Cloud Odyssey provides support and collaboration regardless of your location.

Industry-Specific Accelerators

Their pre-built frameworks and solutions tailored to your specific industry reduce implementation time and ensure projects align with best practices.

Customer-Centric Approach

Cloud Odyssey prioritizes understanding your business needs and delivering solutions that drive success and exceed expectations.

Open Communication and Transparency

They emphasize clear communication throughout the partnership, ensuring you are informed and involved in every step of the process.

Track Record

Cloud Odyssey has successfully implemented and supports numerous e-commerce businesses worldwide, demonstrating their extensive experience and capability.

Related Resources

Salesforce Commerce Cloud

Why Salesforce B2B Commerce with Sales and Service Cloud is a Winning Formula?

Salesforce Commerce Cloud

Leveraging Built-in SEO Tools in Salesforce B2B Commerce

Salesforce Commerce Cloud

How Multiple Payment Gateways in B2B Commerce Drive Conversions?

Frequently Asked Questions

still have question?

How does SFCC's architecture support scalability and performance?

SFCC utilizes a cloud-based, multi-tenant architecture that automatically scales to handle traffic surges and peak seasons.

It leverages content delivery networks (CDNs) for global distribution of assets, ensuring fast page loading times worldwide.

Platform updates and maintenance happen seamlessly in the background, without affecting store uptime and performance.

SFRA (Storefront Reference Architecture): A front-end framework that provides a mobile-first, responsive foundation for building modern storefronts.

Script API: A JavaScript-based API allowing for server-side logic, data manipulation, and integration with other systems.

OCAPI (Open Commerce API): A set of RESTful APIs used for data exchange, store management, and integration with external applications.

DemandwareScript: A proprietary scripting language used for customizations prior to SFRA’s introduction.

Customizable Catalogs:SFCC allows for the creation of tailored catalogs for different customer segments or based on negotiated contracts.

Complex Pricing Models: The platform supports tiered pricing, volume discounts, contract-based pricing, and customer-specific price lists.

Bulk Ordering and Reordering: SFCC facilitates quick and efficient processing of large orders and simplifies repeat purchases for B2B buyers.

Approval Workflows: Built-in features allow for setting up approval processes based on order value or other criteria, ensuring control and compliance.

Personalized Product Recommendations: Einstein analyzes shopper behavior to suggest relevant products, increasing cross-selling and up-selling opportunities.

Intelligent Search: Provides highly relevant search results even with vague or misspelled queries, improving product discovery.

Predictive Insights: Gathers data on sales trends, inventory levels, and customer behavior to offer actionable insights for business optimization.

Salesforce Ecosystem: SFCC natively integrates with other Salesforce products like Sales Cloud, Service Cloud, and Marketing Cloud, enabling seamless data flow and a unified view of the customer.

OCAPI and Third-Party Connectors: The Open Commerce API and pre-built connectors for various systems facilitate integration with ERPs, marketing automation platforms, payment gateways, and other essential business tools.

Know more about our Salesforce development services. 

Please enable JavaScript in your browser to complete this form.

Or send us an email at –