Salesforce CPQ
Transform your sales processes with Salesforce CPQ. Learn best practices, strategies, and successful implementation for businesses of all sizes.
With a breadth of knowledge in Salesforce, industry experience and strategic insight, our Salesforce Consultants design solutions to solve your most complex business challenges.
Salesforce Sales Cloud helps you sell smarter, faster and more efficiently by providing everything your sales teams need on one place.
Our Sales Cloud experts will help refine and automate your sales process, enabling your sales team with the tools they need to be effective while giving managers the insights they need to improve performance.
From configuring standard and custom objects to setting up sales pipelines, we’ll set up Salesforce Sales Cloud to align with your specific sales processes and business needs.
We’ll migrate your existing sales data and integrate Sales Cloud with other business-critical systems and applications, to ensure seamless data flow across your organization.
One size doesn’t always fit all. Where necessary we’ll develop custom solutions and/or implement 3rd party applications, to ensure perfect fit and end-to-end optimisation.
We’ll ensure your sales team is enabled to use Sales Cloud in their day-to-day work. We’ll also provide ongoing support, troubleshooting assistance, and best practices guidance to help your organization make the most of Sales Cloud's capabilities.
Salesforce Service Cloud is designed specifically to optimise customer service, enabling users to automate service processes, streamline workflows and find key articles, topics and experts to deliver exceptional customer support.
We empower your team to provide outstanding customer service across all channels, driving customer loyalty at scale.
We’ll set up and tailor Service Cloud to match your specific customer service processes, streamline support workflows and ensure efficient case resolution.
We’ll integrate Service Cloud with other business-critical systems and applications, to enable a 360-degree view of customer interactions and provide agents with the information they need to deliver exceptional service.
We’ll help you create an omnichannel experience for your customers, allowing them to engage with your customer service from their preferred channel (including email, chat, social media, phone and AI-powered self-service options).
We’ll help you create and optimize a knowledge base within Service Cloud to support self-service portals for both customers and employees, allowing them to find answers to common questions and troubleshoot issues independently.
We’ll build a set of intuitive dashboards and reports so you can easily track in real-time key performance metrics, measure customer satisfaction, and gain insights into your service operations
Salesforce Experience Cloud helps you deliver connected digital experiences for your community, giving the ability for customers, partners, and employees to share information and help each other find answers.
At Cloud Odyssey we help you to strengthen your relationship with customers and channel partners, enabling them to access, self-serve, and collaborate through a secure web and/or mobile portal experience.
We’ll set up and customize your Experience Cloud community to align with your specific goals and branding, and ensure a seamless and engaging user experience across web and mobile.
We’ll integrate your Experience Cloud community with other systems and databases to enable real-time data exchange and provide a unified view of information for community users.
We’ll help you to create and maintain a knowledge base of resources to facilitate self-service, and drive engagement with collaboration features like discussion forums, chat, and file sharing.
Our experts will enable your community managers and members to ensure they can effectively use the community's features. And if you need help to maximize the value of Experience Cloud, our support and managed services packages are designed to help you do just that.
Salesforce Marketing Cloud is a powerful marketing automation and customer engagement platform.
Our certified specialists will help you to leverage the capabilities of Marketing Cloud, including multi-channel marketing, including SMS and social media marketing, customer journey mapping, lead scoring, and marketing automation.
We’ll set up and configure Marketing Cloud to align with your marketing goals. This involves creating email templates, setting up data extensions, configuring subscriber lists, and defining customer journeys and automation workflows.
Our experts will integrate Marketing Cloud with your different data sources, to ensure that you have a comprehensive view of customer data, allowing you to create targeted and personalized marketing campaigns.
We’ll work with your team and provide hands-on support and guidance on how to best utilise Marketing Cloud's features to achieve business goals. This includes setting up triggered email journeys, personalized email content, and A/B testing to optimize email performance.
We’ll set up custom reports and dashboards leveraging the advanced analytics and reporting tools within Marketing Cloud to help track campaign performance, measure ROI, and gain insights into customer behavior.
Salesforce CPQ (Configure, Price, Quote) is the ideal tool for companies to provide accurate pricing with any given product configuration scenario.
At Cloud Odyssey we have the experience and skills you require to help you to streamline and automate the complex process of creating accurate quotes and proposals.
Our certified experts will implement CPQ into your existing Salesforce ecosystem, integrate it with third-party applications, and configure it to align with your company’s unique products, pricing models, and business processes, ensuring seamless data flow and functionality.
To meet your specific business needs, we’ll work with your team to create tailored quote templates, product bundles, and pricing rules and ensure efficient user adoption and improved productivity.
We’ll enable your sales teams to generate quotes, manage products, and leverage CPQ's analytics based on defined processes. And with our cost-effective technical support and managed services packages we’ll be able to fully support you after the implementation, resolving issues promptly and ensuring smooth operation to prevent disruptions in the quoting process.
We’ll set up custom reports and dashboards to give you accurate, real-time insights into your sales processes, including tracking quote-to-cash performance, identifying bottlenecks, and optimizing pricing strategies. We’ll also assist you in leveraging AI and machine learning features to enhance pricing recommendations and increase sales effectiveness.
Salesforce Data Cloud harmonizes and stores your customer data at massive scale, and transforms it into a single, dynamic, source of truth: the real-time customer graph.
Partnering with our expert team will ensure you harness the power of customer data effectively with Salesforce Data Cloud.
We seamlessly integrate your data sources, ensuring a unified, 360-degree view of your customers. Our experts will eliminate data silos, enabling you to make informed decisions and enhance customer relationships.
We employ data cleansing and enrichment strategies to improve data accuracy, consistency, and completeness. This ensures your customer data is always up-to-date and reliable, leading to more precise targeting and engagement.
Our consultants will tailor Data Cloud to your unique business needs, providing actionable insights that drive marketing, sales, and service strategies.
We offer ongoing support and maintenance to keep your Salesforce Data Cloud running smoothly, adapting to evolving business requirements and industry trends.
Contact us today to schedule a consultation or to learn more about our Salesforce and MuleSoft services. Our team of experts is here to guide you on your digital transformation journey and help you achieve your business goals.
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