In today’s fast-paced digital era, businesses are embracing innovative technologies to enhance the customer experience and drive sales. Traditional online stores and marketplaces no longer meet modern consumers’ growing demands. Embedded commerce, also known as content commerce, is gaining significant traction as a groundbreaking solution. Salesforce Commerce Cloud is a leader in this transformative approach, enabling businesses to seamlessly embed purchasing capabilities into various digital touchpoints. By adopting embedded commerce through Salesforce Commerce Cloud, businesses can provide personalised experiences, boost conversion rates, streamline operations, and stay competitive. This comprehensive suite of tools allows businesses to increase sales, improve the customer experience, enhance brand visibility, and create a cohesive omnichannel experience. Salesforce Commerce Cloud truly stands as a game-changer, unlocking businesses’ full potential in the competitive digital landscape.
Embedded Commerce simplifies the process of embedding catalogues onto remote websites, email, or social media channels. It expands your selling capabilities and maximises the visibility of your catalogue across different platforms. With Embed Tools, customers can add products to their cart from anywhere on the web and interact with the catalogue and customer information easily.
Unified commerce architecture
Salesforce Commerce Cloud provides a centralised platform to manage all commerce operations and touchpoints, ensuring consistency, simplifying operations, and creating a seamless shopping experience.
GPS and AI-Powered personalisation
Commerce Cloud integrates commerce into sales, service, and marketing touchpoints for growth, automation, and personalisation. Strategies include setting up a reorder portal, enabling orders in service, adding a Pay Now button, launching a fast direct-to-consumer channel, and powering conversational commerce. AI-driven recommendations and tailored content enhance customer satisfaction and conversion rates.
Headless commerce capabilities
Commerce Cloud supports headless commerce, decoupling front-end presentation from back-end functionality. This flexibility enables businesses to deliver commerce experiences across various touchpoints and devices, adapting to changing consumer behaviour and emerging technologies.
Salesforce Commerce Cloud seamlessly integrates with Sales Cloud, Service Cloud, and third-party systems, creating end-to-end customer experiences. This integration streamlines operations, enhances service, and provides a holistic view of customer interactions for consistent experiences.
Scalability and reliability
Built on a robust infrastructure, Commerce Cloud handles high traffic and transactions, ensuring smooth shopping experiences during peak seasons, flash sales, and global expansion.
Enhanced customer experience
Embedded commerce provides a seamless shopping experience across touchpoints, reducing friction and enhancing satisfaction.
Increased conversion rates
Personalisation, AI-driven recommendations, and contextual shopping opportunities improve conversion rates by capturing customer attention and driving more sales.
Salesforce Commerce Cloud streamlines inventory management, order fulfilment and customer support, improving efficiency and reducing costs for businesses to focus on growth and innovation.
Embedded commerce enables businesses to quickly adapt to emerging trends and technologies, integrating new platforms and devices to stay ahead and engage customers in innovative ways.
Extended reach and engagement
Embedded commerce reaches customers on multiple digital touchpoints, broadening reach and potential for engagement, leading to increased sales opportunities.
Embedded commerce gathers valuable customer data throughout the purchasing journey, enabling personalised marketing, optimised sales processes, and the identification of new revenue streams.
Real-World embedded commerce applications
Embedded commerce has found its way into various industries and use cases, revolutionising the way businesses operate and interact with their customers. Here are a few examples
Many social media platforms now support embedded commerce, allowing businesses to showcase products and enable purchases directly within posts or advertisements. This seamless integration helps convert social media browsing into actual sales.
As the Internet of Things continues to expand, embedded commerce opens up opportunities for transactions through smart devices. For instance, a smart refrigerator could detect low stock levels and automatically reorder groceries.
Virtual assistants like Amazon’s Alexa and Google Assistant are becoming increasingly popular for making purchases. With embedded commerce, businesses can enable voice-based transactions, offering a hands-free and convenient shopping experience.