Salesforce Consumer Goods Cloud is a purpose-built platform for businesses in the consumer goods sector be OEMS/Distributors/ retailers, offering primary features to streamline field operations, retail execution, and inventory management. Additional features like mobile order capture and visit planning help teams work efficiently while providing actionable insights to improve decision-making and customer satisfaction. Since its launch, this platform has expanded from retail execution capabilities to include a comprehensive suite of trade promotion management tools, further enhancing its value in helping organizations optimize operations and drive efficiency.
Cloud Odyssey helps businesses implement Salesforce Consumer Goods Cloud with a practical approach customized to your specific needs/business process. We bring industry expertise to address the unique business challenges, ensuring efficient deployment and maximizing return on investment. Our services include Solution Consulting, technical implementation, change management, user adoption, and ongoing support. By staying updated on the latest Salesforce features, we help clients leverage the platform for continuous improvement and better results.
Our consulting approach begins with deep understanding of industry challenges, aligning with best practices and mapping it to your business needs, followed by product capabilities of Salesforce to optimize specific processes.
Our consultants assist with the end-to-end implementation process, including solution design, configuration, migration, and user training to drive adoption. We help streamline workflows and enhance visibility across operations.
Our integration services include connecting the platform with existing applications internal or external like ERP, supply chain, and CRM systems.
Our consultants develop custom applications within the Consumer Goods Cloud platform to address unique needs not covered by standard features. We also provide ongoing application management, including regular updates, bug fixes, etc. We ensure the custom applications remain optimized, secure, and aligned with your needs, maintaining their efficiency and reliability over time.
Our team collaborates with stakeholders to provide transition, training, and support throughout the process. We help users adapt to new workflows and modules, ensuring the platform is integrated into daily operations with minimal disruption.
We offer ongoing support and maintenance services including latest product innovations, performance monitoring, troubleshooting, and issue resolution. We provide user support to address any challenges and ensure the system remains efficient and functional.
Gain better visibility into retail operations, ensuring efficient management of store visits, inventory levels, and product placements.
Facilitate seamless communication between field teams, distributors, and retailers through centralized data and tools.
Leverage analytics to access real-time sales and performance data, enabling informed decision-making and quicker responses to market trends.
Optimize demand forecasting, inventory tracking, and replenishment processes, reducing inefficiencies and costs.
Build stronger relationships with retailers and customers by using data-driven insights to tailor communication and offers.
Connect sales, marketing, and operations teams to align goals, plan promotions, and ensure smooth execution.
Equip field representatives with mobile tools for streamlined workflows, accurate data collection, and improved productivity during store visits.
Adapt to changing market demands with customizable features and integrations that grow with your business needs.
Maintain compliance with industry regulations through accurate data tracking and reporting capabilities.
Einstein AI empowers Consumer Goods Cloud with predictive analytics and machine learning capabilities, enabling intelligent decision-making. It optimizes retail execution by analyzing historical data to forecast demand, recommend optimal inventory levels, and personalize promotions. For field sales, Einstein AI automates tasks like lead scoring and opportunity prioritization, empowering representatives to focus on building relationships and closing deals.
Yes, Salesforce Consumer Goods Cloud offers robust integration capabilities with external systems like ERP (Enterprise Resource Planning) and supply chain management platforms. The integration is usually achieved through APIs (Application Programming Interfaces) or pre-built connectors. This allows seamless data exchange between systems, ensuring accurate inventory levels, streamlined order fulfillment, and real-time visibility into the supply chain.
Salesforce Consumer Goods Cloud prioritizes data security and employs a multi-layered approach to protect sensitive information. It adheres to industry-standard security protocols and certifications like SOC 2 and ISO 27001. Additionally, it offers features like data encryption, user access controls, and regular security audits to ensure data integrity and confidentiality.
Salesforce Consumer Goods Cloud provides a mobile app that equips field sales representatives with real-time access to customer data, product catalogs, and order history. The app enables them to manage their schedules, capture orders, and update information on the go, enhancing productivity and effectiveness in the field.
APIs (Application Programming Interfaces) and web services play a crucial role in extending the capabilities of Salesforce Consumer Goods Cloud. They allow businesses to connect Consumer Goods Cloud with other applications, such as e-commerce platforms, marketing automation tools, and data visualization tools. This enables seamless data exchange and integration of workflows, unlocking new possibilities for process automation and data-driven insights.
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