Salesforce Data Cloud Consultant

A pure play Salesforce and MuleSoft partner since 2021, Cloud Odyssey brings together the enthusiasm and innovation of a young company with the extensive experience and expertise of its people. With a global track record of over 100 successful projects, a consistent 5/5 customer satisfaction rating, and deep domain expertise across key industries, we’re quickly establishing ourselves as the go-to partner for Salesforce and MuleSoft in Asia, Europe and North America

As a Salesforce Data Cloud Consultant, you will leverage Salesforce’s Data Cloud (formerly Customer Data Platform or CDP) to help organizations unify, analyze, and activate their customer data across all channels. You will collaborate with cross-functional teams to design, implement, and optimize data-driven solutions that enhance customer engagement and drive business results.

Key Responsibilities:

• Salesforce Data Cloud Implementation: Design, develop, and deploy Salesforce Data Cloud solutions, integrating with various data sources to ensure seamless customer data flow.
• Data Strategy Development: Collaborate with clients to define and refine their customer data strategies, focusing on gathering, managing, and activating data for personalized marketing and improved customer experiences.
• Data Modeling & Architecture: Create and maintain data models that unify customer data from multiple systems, ensuring data integrity and scalability within Salesforce Data Cloud.
• Customer Insights & Analytics: Utilize Salesforce Data Cloud’s analytics tools to generate insights, build customer segments, and enable predictive analysis for business decision-making.
• Integration: Ensure seamless integration of Salesforce Data Cloud with other Salesforce products (Sales Cloud, Marketing Cloud, Service Cloud) and third-party applications.
• Optimization: Monitor, troubleshoot, and optimize Salesforce Data Cloud environments for performance, reliability, and scalability.
• Training & Support: Provide technical training and documentation to end users, ensuring they can effectively use Salesforce Data Cloud.
• Collaboration: Work closely with project managers, data analysts, developers, and client teams to ensure successful project delivery.

Skills & Qualifications:

• Salesforce Experience: Hands-on experience with Salesforce Data Cloud (CDP) and other Salesforce products (e.g., Marketing Cloud, Sales Cloud, Service Cloud).
• Technical Knowledge: Hands-on knowledge of SQL, Data Modelling, understanding of data integration techniques (APIs, ETL processes), and data governance best practices.
• Analytical Skills: Ability to analyse large datasets, generate actionable insights, and create data visualizations using Salesforce Data Cloud’s analytics capabilities.
• Problem Solving: Strong troubleshooting skills with the ability to identify and resolve issues quickly.
• Communication: Excellent verbal and written communication skills, capable of explaining technical concepts to non-technical stakeholders.
• Certifications: Salesforce certifications such as Salesforce Data Cloud Consultant, Salesforce Marketing Cloud Consultant, or Salesforce Administrator are highly preferred.
• Education: Bachelor’s degree in Computer Science, Information Systems, or a related field (or equivalent work experience).

Preferred Qualifications:

• Experience in industries such as retail, finance, or manufacturing, where customer data is critical.
• Knowledge of customer segmentation, personalization, and data privacy regulations (e.g., GDPR, CCPA).

Why work with us? 

• Innovative Culture: Join a team that thrives on creativity and cutting-edge technology. We encourage experimentation and support new ideas to keep our projects fresh and exciting. 

• Career Growth: We offer comprehensive training programs and mentorship opportunities to help you advance in your career. Your professional development is our priority. 

• Flexible Work Environment: Enjoy the freedom of hybrid work, flexible hours, and a results-oriented culture that prioritizes work-life balance. 

• Impactful Work: Contribute to projects that change the way people interact with technology, making a real difference in users’ lives. 

• Inclusive Community: We celebrate diversity and foster an inclusive workplace where every voice is heard and valued.