A pure play Salesforce and MuleSoft partner since 2021, Cloud Odyssey brings together the enthusiasm and innovation of a young company with the extensive experience and expertise of its people. With a global track record of over 100 successful projects, a consistent 5/5 customer satisfaction rating, and deep domain expertise across key industries, we’re quickly establishing ourselves as the go-to partner for Salesforce and MuleSoft in Asia, Europe and North America.
At Cloud Odyssey, we are looking to hire an IT Support/Admin professional to join our dynamic team. In this role, you will ensure smooth IT operations across the organization by providing support for hardware, software, and network issues. You’ll manage user accounts, troubleshoot technical issues, and ensure system security and data backups. We’re seeking a proactive problem-solver with excellent communication skills and a strong foundation in IT systems and administration.
Resposibilities:
- Providing support to users and being the first point of contact for problem resolution.
- Troubleshooting hardware, software, and network issues.
- Installing and configuring hardware and software components.
- Repairing or replacing damaged computer hardware.
- Consulting with IT managers and other departments as required.
- Providing IT assistance to staff and customers.
- Training end-users on hardware functionality and software programs.
- Resolving logged errors in a timely manner.
- Monitoring hardware, software, and system performance metrics.
- Log bugs and enhancement requests.
- Performing hardware and software installations, configurations and updates as needed.
Why work with us?
- Innovative Culture: Join a team that thrives on creativity and cutting-edge technology. We encourage experimentation and support new ideas to keep our projects fresh and exciting.
- Career Growth: We offer comprehensive training programs and mentorship opportunities to help you advance in your career. Your professional development is our priority.
- Flexible Work Environment: Enjoy the freedom of hybrid work, flexible hours, and a results-oriented culture that prioritizes work-life balance.
- Impactful Work: Contribute to projects that change the way people interact with technology, making a real difference in users’ lives.
- Inclusive Community: We celebrate diversity and foster an inclusive workplace where every voice is heard and valued.