2024 was an incredible year for Cloud Odyssey! We kicked things off with a bang, having just earned Salesforce Summit partnership status (previously known as Platinum) – a major milestone recognizing our significant investment, impressive growth, and most importantly, the amazing results we achieved for our customers. This set the stage for an unforgettable year, and we can’t wait to share some of our biggest highlights with you.
Awards & Recognition
We were absolutely thrilled to be named Salesforce Implementation Partner of the Year for the UK and Ireland. This award is a testament to our team’s dedication and the incredible work we do to help our customers succeed with Salesforce.
Expanding Our Reach
- London Calling! We made a move to the iconic Salesforce Tower in London, giving us a fantastic new base to better serve our customers and partners across the EMEA region.
- Across the Pond: We strengthened our presence in North America, led by the brilliant Sandeep Gupta, Roy Chand, Pratap Veluri, and Ashish Mishra, to help accelerate the rate of growth and ensure we keep delivering outstanding results for our clients.
- Growing in India: To support our rapidly expanding team in Hyderabad, we doubled our office space, creating an even better environment for our talented team to thrive.
Reaching New Heights
We celebrated a major milestone this year – completing over 100 successful projects! From retail giants to innovative startups, we’ve helped businesses across industries transform their operations with powerful Salesforce and MuleSoft solutions.
Investing in Expertise
Our investment in Salesforce mirrored our growth trajectory. In 2024, we more than doubled the number of certifications held by our experts in both Salesforce and MuleSoft, achieving significant Salesforce and Industry Expertise levels as reflected in our Appexchange listing.
Throughout 2024, we continued to enhance our Multi-Cloud capabilities while expanding our core practices across all major Salesforce Clouds, Industries, and MuleSoft. Some of the areas that experienced significant growth last year include:
- Revenue Cloud: Our Revenue Cloud practice took flight, with over 10 experts now boasting over 15 certifications.
- MuleSoft: Our MuleSoft team more than tripled in size, reflecting the increasing demand for seamless integrations.
- Commerce Cloud: We continued to deliver exceptional results for our Commerce Cloud clients, with successful B2B, B2C and Order Management (OMS) implementations across the globe. We’re proud to have introduced innovative features like ‘Buy Now’ and ‘Selective Checkout’ to enhance the customer experience.
- Data Analytics: We’ve invested in building our Data Cloud, Tableau and CRM Analytics expertise, focusing on developing data-driven solutions to deliver impactful insights for our clients.
- Agentforce: We’ve been diving deep into Salesforce’s Agentforce technology, earning over 40 AI certifications and developing exciting proof-of-concepts that demonstrate the incredible potential of AI to transform employee and customer experiences.
Customer success
We are passionate about the success of our customers. With consistent delivery, a strong problem-solving approach, and deep industry knowledge, we are proud to have maintained a CSAT score of 5/5 as measured by Salesforce’s independent survey. Here is what some of our customers said in 2024:
“Clear communication with on time delivery. Regular updates were great for ensuring cadence was maintained. System running better than ever with enhanced features.”
Product Area: Service Cloud, Marketing Cloud, Customer 360 Platform, Industry: Manufacturing
“Cloud Odyssey has implemented all the Salesforce solutions in a very efficient manner. Our conversion rates and revenue have improved significantly”
Product Area: Marketing Cloud, B2C Commerce, MuleSoft, Industry: Retail
“Cloud Odyssey consulting services team excelling at what they do. They are bringing all the knowledge/experience for managing an app stack to improve the performance/price.”
Product Area: Service Cloud, B2C Commerce, MuleSoft, Industry: Consumer Goods
Community investment
Throughout the year, we continued to support the Salesforce and MuleSoft community holding numerous in person and virtual events to share best practices and showcase real-life case studies of how we can help businesses achieve their objectives faster with Salesforce and MuleSoft.
Giving Back
We believe in giving back. This year, we partnered with BeeOrganized in their tree-planting initiative, contributing to a greener future for all.
Looking Ahead
We’ve had an exceptional start to 2025. We’re honored to be one of only three UKI partners selected for the Salesforce UKI Partner Agentforce Challenge Finals. We’ve also strengthened our EMEA leadership team with the addition of four highly experienced leaders, marking a significant milestone in our growth journey.
Looking ahead, we’re poised for continued success. Our key priorities for 2025 include:
- Driving innovation in Retail and Consumer Goods, delivering exceptional digital experiences that drive business growth and enhance customer satisfaction.
- Deepening our expertise in key sectors, including Manufacturing, Automotive, and Hi-Tech, by delivering solutions that drive operational efficiency and optimize business cycles.
- Establishing Cloud Odyssey as the preferred partner for complex Multi-Cloud, Data Cloud, and Agentforce projects, leveraging our deep expertise to support businesses globally.
- Expanding our team with top industry talent to deliver cutting-edge solutions that address the unique needs of our clients.
- Further strengthening our strategic partnerships with Salesforce and MuleSoft, co-creating innovative solutions that deliver tangible value and lasting results for our clients.
We’re confident in our ability to achieve great things in 2025. With a strong focus on growth, innovation, and client success, we’re well-positioned to help businesses navigate the evolving landscape and achieve their strategic objectives.
