Cloud Odyssey IT Solutions

Digital Transformation Partner For Your Business

Unleashing the Full Potential of your Platforms


Get in touch

We are just a message away.
Email Us :

About Us

Cloud Odyssey is a Global IT company partnered with Salesforce, Mulesoft, and other associated applications. Incepted in 2014, headquartered in the UK and having offices spread across multiple locations like Singapore, USA and India.

Our motto at Cloud Odyssey is to plan solutions in a way that can cater to all our client’s future digital infrastructure and changing needs. We do things differently here, away from a monotonous approach, because that’s the only way we believe we can make a difference to the industry and our clients.

Our Services


Tailor your Salesforce experience using Cloudodyssey's expertise. Understand how Salesforce CRM can work for you .

Read More

Commerce Cloud
Commerce Cloud

Commerce Cloud creates personalized and seamless shopping experiences across all channels, including web, mobile, and in-store.

Read More

Sales Cloud
Sales Cloud

Manage your sales process and drive growth with Sales Cloud, the industry-leading sales management solution from Salesforce
Read More

Marketing Cloud
Marketing Cloud

Streamline your marketing efforts. Personalize campaigns & measure success with a Marketing Cloud Solution

Read More

Service Cloud
Service Cloud

Improve customer satisfaction and drive efficiency with Service Cloud, the comprehensive customer service solution

Read More


Integration and inter-connections have never been easier with CloudOdyssey's certified Mulesoft developers at your service.

Read More

Why Cloud Odyssey ?

Qualified Team of Professionals
Qualified Team of Professionals

Our highly talented team of qualified professionals with their in-depth industry experience help you increase user adoption and maximize the ROI in technology.

Customized Team
Customized Team

We handpick the developers with the right set of analytical skills tailored to effectively suit your support needs. This in turn relieves you of the pain to set up an in-house team to monitor Salesforce services.

Workable Support Packages
Workable Support Packages

We offer your business the flexibility to pick a suitable engagement model that works best for your diverse client requirements, while you leverage our Salesforce customization services.

Improved Response Time
Improved Response Time

We solve your Salesforce challenges on-time before they turn into critical issues – impacting your business operations with faster response time and speedy resolutions.

Reach Us Out

We are just a message away.
Email Us :

Discover Our Salesforce Solutioning

Strategic Consulting
Strategic Consulting

Cloud Odyssey as Salesforce strategic consulting company focuses more on clients’ business results through leveraging a lot from technical innovation. All our experienced and certified Salesforce professionals are determined to excel well in customization and application development for the clients through strategic and technical knowledge. This kind of approach is always successful in accelerating the business process. Our solutions implementation to the clients also included the training to the end-users in the clients’ organizations.

Salesforce Implementation
Salesforce Implementation

Cloud Odyssey applies an optimized approach in the implementation of Salesforce for the clients. It starts with the review of current or existing business processes and the company goals. Salesforce products are designed to cater well to each goal of the organization and those are Sales Cloud, Service Cloud, Revenue Cloud, pardot, Marketing cloud and some more. Our implementation will address your existing system flaws yet help a lot to reach the set goals.

User Adoption Strategy Building
User Adoption Strategy Building

User adoption plays a vital role in bringing optimized results for any software and Salesforce is no exemption here. Productivity can hamper when there is low or decreased user adoption. CloudOdyssey will exercise utmost attention to this aspect for the clients. For this purpose, we ensure optimal training approach, stakeholder support, trigger motivation, utmost utilization of AppExchange, deploying salesforce admin, clean data strategies, proper communication practices, constant meetings and some more.

Maintenance & Support
Maintenance & Support

Salesforce as a CRM software stands as the driving force for any organization. So, this kind of CRM can’t afford any downtime or bugs and errors in its technology adoption. This is where CloudOdyssey stands as your helping hand to maintain and support your 24x7 CRM uninterrupted usage. In Our maintenance & support service, we take care of data management, user support & assistance, troubleshooting, Salesforce helpdesk, system evolution, bug fixing & resolution, additional customization requirements, app maintenance and support and some more.

Discover Cloud Odyssey Implementation

At Cloud Odyssey, the Salesforce development team and the Mulesoft development team always work together to impart better results for our clients. We identify the expectations and targets of our clients to align our services accordingly. This enables us to deliver target centric design and solutions developments for our clients. We keep our services always flexible to meet our clients’ organization needs, but a structured approach is always a priority here for ensuring success over project deliverables. We deploy for this purpose a four-step approach:


Alignment is always a priority at the beginning step that will enable utmost understanding and discovery of the exact requirements of the client. Once services and requirements are aligned, that will enable a quality and outcome centric approach for the services we render.


Planning is essential after alignment to design the tailor-made solutions through our business analysts and architects’ team. The design will focus first on the immediate goals yet keep it scalable for the future needs of the client.


Once planning is done and solutions are designed, development starts in sprint mode. Execution will consider existing as well as new features' release in mind and keep the user adoption smooth and easy for the end-users of the client.

Deliver & Implement

All the deliverables are re-aligned to the client’s requirements. We help the client teams for deliverables efficient execution. This will conclude the completion of our solutions to the client.

How can we help you?

Whether you need to understand customized Salesforce, develop strategies to migrate your current CRM data, utilize Mulesoft to its full potential, or even see how you could benefit from a customized CRM experience, we have the expertise.

Looking for the perfect IT solutions?

We’re ready to create an unique plan for you!

Looking for the perfect IT solutions?

We’re ready to create an unique plan for you!

What Our Clients Say

Nam libero tempore, cum soluta nobis est eligendi optio cumque nihil impedit quo minus quod maxime placeat facere possimus, omnis voluptas assumenda.

Neque porro quisquam est, qui dolorem ipsum quia dolor sit amet, consectetur, adipisci velit, sed quia non numquam.

Jack Johnson

Neque porro quisquam est, qui dolorem ipsum quia dolor sit amet, consectetur, adipisci velit, sed quia non numquam.

Jessica Robinson

Neque porro quisquam est, qui dolorem ipsum quia dolor sit amet, consectetur, adipisci velit, sed quia non numquam.

Edward Klarson

Neque porro quisquam est, qui dolorem ipsum quia dolor sit amet, consectetur, adipisci velit, sed quia non numquam.

Jane Smith

Ready to Get Started?

Nam libero tempore, cum soluta nobis est eligendi optio cumque nihil impedit quo minus quod maxime placeat facere possimus, omnis voluptas assumenda.

October 2023

Schedule A Meeting With Our Expert

Let's get straight to solutioning. Connect with us at a comfortable time of your choice.

Scale Fast

Our platform and our network of professionals are here for you.


Configure and customize your CRM needs with us.

On-Time Delivery

We will ensure we deliver your projects on time.


Prices customized to your customized solutions. Get in touch!


Salesforce Service Cloud is a customer service platform that helps businesses manage customer interactions across multiple channels, including phone, email, and social media. With Service Cloud, businesses can improve customer satisfaction, increase agent productivity, and gain valuable insights into customer interactions.

As a Salesforce partner, Cloud Odyssey offers various services to help businesses set up and use Salesforce Communities. These services include customization, setup, integration, training, support, and ongoing optimization.

Salesforce Lightning is a user interface framework that provides a modern, streamlined look and feels for Salesforce. It can help companies to improve user productivity, increase sales efficiency, and provide a better user experience.

Salesforce Pardot is a B2B marketing automation platform that helps businesses generate leads, nurture prospects, and close deals. With Pardot, companies can automate repetitive tasks, measure the ROI of their marketing efforts, and gain valuable insights into their marketing performance.

At Cloud Odyssey, we can assist your business in a number of ways with Salesforce Marketing Cloud, including strategy and planning, implementation and deployment, training and support, and data management and analysis. Our goal is to help you get the most out of your Salesforce Marketing Cloud solution and drive better results for your business.

Salesforce CPQ (Configure, Price, Quote) is a sales automation tool that allows businesses to streamline their sales process by automating product and pricing configuration, generating quotes and proposals, and generating contracts. It can help businesses increase sales efficiency and accuracy, improve the customer experience, and reduce errors.

Salesforce is a platform for customer relationship management (CRM), which helps companies manage and automate their sales, customer service, and marketing processes. It can benefit your business by providing a centralized location for customer data, allowing you to understand better and communicate with your customers and streamlining your sales and marketing efforts.

Our services include Salesforce implementation, customization, integration, and support. We also provide training and ongoing support to help ensure that your business is getting the most out of Salesforce.

You can schedule a consultation with our team by filling out the form on our website or by giving us a call. 

India: 080 49019134
Singapore: +65 8499 2441
UK: +44 (0) 178 489 8149
USA: +1 972 703 2624

Email Us

We will be happy to discuss your business’s needs and provide you with a customized solution.

Salesforce implementation is the process of setting up and configuring a Salesforce solution for a business. It includes tasks such as data migration, customization, integration, and training. By implementing Salesforce, businesses can improve efficiency, increase productivity, and gain valuable insights into their operations.

 We help your business streamline and optimize your sales processes, improve customer relationships, and drive growth. We will collaborate with you to understand your unique needs and goals and create a customized solution to assist you in achieving success.

Salesforce Commerce Cloud is a digital commerce platform that enables businesses to create personalized shopping experiences for their customers across multiple channels. With Salesforce Commerce Cloud, companies can personalize content, offer targeted promotions, and gain valuable insights into customer behaviour.


PMO 2+ experience

 Desired Candidate Profile

  • 2+ years Salesforce Project Management experience, with at least at least one full cycle implementations of Salesforce CRM 
  • 5+ years of total IT Experience, preferably with background is a software development and managing SDLC projects 
  • Strong understanding of the overall architecture of the Salesforce CRM platform 
  • Outstanding organizational, analytical, communication and writing skills 
  • Adept at communicating with internal and external stakeholders at all level of the organization. 
  • Experience with managing remote teams across different time zones 
  • Strong leadership capabilities 
  • Experience with Agile methodologies and Atlassians Jira and Confluence 
  • Superior abilities in problem-solving, project management, and attention to details 
  • Advanced Proficiency with all Microsoft Office suite of products 
  • Up to 30% travel to project locations or client sites, as necessary 



  • A Bachelors degree, preferably in Information Technology or Computer Science OR equivalent combination of education and experience
  • Desired Certifications: 
  • Salesforce Certified Administrator 
  • Salesforce Service Cloud Consultant 
  • Salesforce Sales Cloud Consultant 
  • Salesforce Communities Cloud Consultant 


Perks and Benefits

  • Certification Sponsorship
  • Performance Bonuses and Rewards &Recognition
  • Interim Project-Based Bonus
  • Referral Bonus
  • Onsite Travel Opportunities
  • Gratuity
  • Free of Cost Tax and Financial Consultation
  • Healthcare Insurance
  • Maternity Act benefits and Maternity and Paternity leaves
  • Compensatory offs and PTOs
  • Employee Engagement Activities (Office Trips, Parties, Luncheons,


PMO 10+ Experience

Skill set

  • 10+ years of experience in development and maintenance, including experience in all life cycle stages of project.
  • 2+ years of experience in managing a team in SFDC development projects as Project Manager.
  • Have managed projects using Agile Methodology
  • Thorough understanding of Object-Oriented Concepts
  • Prior experience in other OOPS technologies like Java, .net is needed
  • Good understanding of overall SFDC architecture & landscape
  • Good knowledge & work experience in SFDC configuration, customization & programming
  • Should be able to create project plans, execution plans, resource plans, control and monitor budget and other project management activities.
  • Must have exposure to project Quality processes and should be able to define and drive these processes in the project.
  • Exposure to connecting / interface with customer for day to day project management, issues resolution, planning etc.
  • Good communication & articulation skills.
  • Understanding of Javascript, Javascript framework such as Jquery, AngularJS, ExtJS, etc. (Added Advantage)
  • Dev 401 Certification, Sales or Service Cloud Consultant (Added Advantage), Dev 501 (Added Advantage)



  • Lead one or multiple Salesforce based projects (either on or CRM) ensuring adherence to project goals of cost, quality and timelines
  • Manage multiple different stakeholders (business, operational, technical)
  • Prepare, monitor, update and report project plans for effort, schedule, cost and quality
  • Oversee the development and quality assurance efforts to provide the technical guidance whenever required
  • Review and suggest improvements for all project deliverables including requirements, estimates, designs, code, testing, etc.
  • Identify & highlight different risks involved and work on mitigation plans
  • Participate and facilitate all the technical discussions with team as well as all other stakeholders
  • Define best practices for project support and documentation
  • Nurture, mentor and motivate the team to deliver in challenging environment.
  • Lead and guide the technical consultants during various phases of the project
  • Act as a bridge between development team and the customer.



Solution Architect Job Responsibilities:

  • Responsible for assisting in the establishment of an IT Architecture practice, and the adoption of an architecture and standards methodology.
  • Manages activities that take place during solution ideation, solution design, and solution implementation.
  • Reviews business context for solutions to company challenges as well as defining the vision and requirements for the solution, recommending potential options, (which may include RFIs, RFPs or prototype development), selecting the most optimal option, and the development of a roadmap for the selected solution.
  • Communicates the architecture to the stakeholders and collaborates and coordinates with existing domain architects in the formalization and adoption of IT standards and procedures.
  • Champions a structured approach to business application solutions.
  • Directly assists in the development of a solutions architecture program including departmental roadmaps and project portfolios for IT systems architecture.
  • Assures solutions not only are a fit for the specific purpose but also closely align with the standards guidelines of technology solutions.
  • Influences changes to standards when necessary.
  • Assists domain architecture team on solutions management and timing of financial spend for application solutions.
  • Supports the architectural aspects of all application projects in peer IT portfolios.
  • Directs the identification and recommendation of appropriate solutions, upgrades, replacements, or decommissioning options incorporating business and technology productivity, usability, and total cost of ownership.
  • Develops and executes solutions which further reduce the percentage of time spent on reactive work.
  • Provides analysis of security protection technologies as necessary.


  • Analyse current technologies used within the company and determine ways to improve
  • Document and monitor requirements needed to institute proposed updates
  • Work closely with Information Technology professionals within the company to ensure hardware is available for projects and working properly
  • Propose and establish framework for necessary contributions from various departments
  • Account for possible project challenges on constraints including, risks, time, resources and scope
  • Work closely with project management teams to successfully monitor progress of initiatives
  • Provide detailed specifications for proposed solutions
  • Define clear goals for all aspects of a project and manage their proper execution
  • Project management and leadership skills are essential
  • Experience developing IT and cloud infrastructure
  • Current understanding of best practices regarding system security measures
  • Experience in software engineering and design architecture
  • Positive outlook in meeting challenges and working to a high level
  • Advanced understanding of business analysis techniques and processes
  • Professional experience working with and analysing computer hardware and software
  • Extensive knowledge and experience working with operating systems
  • Bachelor’s degree in Computer Science, Information Systems, or equivalent education or work experience
  • Master’s degree in Computer Science or Software Engineering preferred
  • Minimum of 10 – 12 years of experience related to IT Management or other information technology solutions architecture role
  • Demonstrated ability to communicate the complexities of technical programs
  • Proficiency with information technologies in a secure network environment
  • Expertise with personal computers in a secure network environment and Microsoft applications (Outlook, Word, Excel, Access, PowerPoint and SharePoint) or similar software

Salesforce Developer Job Description Template:

We are looking for a talented Salesforce developer to design world-class Salesforce applications for our evolving CRM requirements. As a Salesforce developer, you will be responsible for developing customized solutions within the Salesforce platform. You will also analyze project objectives, create customer workflows, and troubleshoot errors.

To ensure success as a Salesforce developer, you should have extensive experience working with Salesforce CRM platforms, application development skills, and the ability to solve complex software problems. Ultimately, a top-class Salesforce developer can create dynamic and scalable Salesforce applications that meet the changing needs of the company.

Salesforce Developer Responsibilities:

  • Meeting with project managers to determine CRM needs.
  • Developing customized solutions within the Salesforce platform.
  • Designing, coding, and implementing Salesforce applications.
  • Creating timelines and development goals.
  • Testing the stability and functionality of the application.
  • Troubleshooting and fixing bugs.
  • Writing documents and providing technical training for Salesforce staff.
  • Maintaining the security and integrity of the application software.

Salesforce Developer Requirements:

  • Bachelor’s degree in computer science or software engineering.
  • Previous work experience with application and software development.
  • Experience developing customer-facing interfaces.
  • Advanced knowledge of Salesforce CRM platforms.
  • Proficient in MYSQL, Apex, JavaScript, Native, and VisualForce.
  • Working knowledge of mavens ate or eclipse.
  • Good communication skills.
  • Ability to problem solve high-level software and application issues.
  • Ability to project manage

Summary of position

This position will be responsible for all code-based solutions within Salesforce or involving data migrations, systems integrations and 3rd party applications. The Salesforce Developer position will work closely with the Salesforce administrator and Business Analyst to develop solutions that support business requirements and drive key business decisions.

Key Duties & Responsibilities:

  • Responsible for developing in Apex, Lightning Web Components, and other technologies to build customized solutions. Technical leadership, setting best practices including integration and application development, deployment, testing (unit and systems), and iterative refinement
  • Seek out ways to use Salesforce to improve processes and productivity, and make recommendations to support an organization scaling at a rapid pace
  • Define, communicate, and manage a change management (release) process to develop and implement new applications/code and updates to existing applications/code.

Skills Required

  • Experience writing Apex classes and triggers, and Lightning Web Components
  • Familiar with Salesforce Lightning Design System and SFDX
  • Strong business analysis and functional experience, including requirements gathering, creating solutions, and/or deploying solutions to end users
  • Technical project management experience
  • Strong attention to detail and excellent problem-solving skills
  • Strong verbal and written communication and data presentation skills, including an ability to effectively communicate with both business and technical teams
  • Understanding of and experience with Salesforce architecture and API
  • Experience using GitHub or other version control software
  • Experience integrating Salesforce with other applications

Beneficial Skills

  • 2+ years previous development experience preferably in Salesforce
  • Platform Developer 1 Certification
  • Proficiency in HTML, XML, JavaScript, SQL/SOQL, Java/C++/OOP