Salesforce Agentforce centralizes agent management by streamlining activities, onboarding, and performance through AI-powered insights, automation, and real-time analytics. Equipped with a 360-degree customer view, the platform enhances service delivery and optimizes workflows across various agent roles, supporting multichannel engagement and integrates effortlessly with existing systems to drive operational efficiency and elevate customer experiences.
At Cloud Odyssey, we adopt a consultative approach to implement and customize Agentforce for your unique business needs. Our experts conduct thorough audits to identify gaps, recommend tailored strategies, and ensure smooth adoption. Scalable and adaptable, Agentforce empowers businesses of all sizes to achieve efficiency and deliver exceptional service.
We assess your workflows to identify gaps and tailor a strategy for adopting Agentforce. By refining Agents for peak performance and ensuring seamless alignment with Salesforce data, we demonstrate how Agentforce can support your business goals.
We implement Salesforce's autonomous AI Agents to enhance customer service, sales, and marketing processes. Using low-code tools, we integrate Agents with Salesforce and external platforms, leveraging the Agent Builder to ensure full functionality across workflows and tools.
Our dedicated teams manage and optimize your Agentforce Agents, overseeing performance, resolving issues, and implementing system upgrades to ensure efficiency and reliable outcomes.
Agentforce Service Agents engage customers across channels 24/7, resolving inquiries quickly and accurately with trusted data. Set up using prebuilt templates or low-code customization. Define security protocols and escalate to human agents when needed.
Agentforce SDRs autonomously answer product questions, manage leads, and schedule meetings. They engage prospects on preferred channels (SMS, WhatsApp) in any language, using accurate, data-driven responses.
The Sales Coach Agent helps practice pitches, objection handling, and negotiation with tailored role-plays. It provides feedback based on CRM data, highlighting strengths and areas for improvement. Analyze ROI by comparing win/loss rates with or without coaching.
The Personal Shopper Agent engages customers on your site or messaging apps like WhatsApp, guiding searches and offering personalized product recommendations to speed up purchases.
Agentforce Campaigns streamlines campaign creation by generating briefs, targeting segments, and building customer journeys in Flow. It continuously analyzes performance and recommends improvements in real-time.
Automate repetitive tasks such as data entry, lead qualification, and reporting, allowing your team to focus on strategic initiatives.
Provide uninterrupted, real-time support with AI agents that engage customers instantly, improving satisfaction by eliminating wait times.
Deliver tailored interactions and product recommendations based on customer behavior and data, ensuring relevant, customized experiences.
Maintain high-quality service at all times, with agents that provide the same level of support and reliability regardless of when or how customers engage.
Leverage AI's ability to identify potential issues before they arise, addressing concerns proactively to enhance customer satisfaction.
Gain valuable insights into customer behavior and preferences through real-time analytics, empowering informed business decisions.
Agentforce scales to meet changing business needs, continuously learning and evolving to adapt to new challenges and customer expectations, ensuring long-term success.
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