Overview 

This webinar starts with an introduction to order management systems and how they are used in e-commerce. Then, it dives into Salesforce OMS, explaining its functionalities such as order routing, distributed order management, shipping, payment capture, refunds, and returns. Here the video also covers Salesforce Omni Channel Inventory (OCI), explaining key concepts related to OCI such as location, location group, location group assignment, quantity reserved, future inventory, and many more. 

Key pointers discussed in the webinar:

• Learn how the order management system manages the entire lifecycle of an order including capturing the order, processing the order, fulfilling the order, and managing returns.

• Discover the Salesforce OCI system and how it helps businesses manage their inventory across multiple channels, including brick-and-mortar stores, online stores, and call centers. Letting businesses see a real-time view of their inventory levels, which can help them improve their order fulfillment times and reduce stockouts.

• Grasp knowledge on location groups which group inventory locations that share similar characteristics and how this feature benefits businesses.

• Explore Order routing process to direct an order to the most appropriate fulfillment location that is reliant on factors such as the availability of inventory, the shipping destination, and a few others.

About the Speaker :
Ugandhar Thalapaneni is a Solutions Architect with over 13 years of experience in Salesforce Commerce Cloud. Ugandhar has worked on all SFCC reference applications, SiteGenesis-1, SiteGenesis-2, SGJC, and SFRA. His skills toolkit includes controller, B2C Commerce API, ISML, Forms, Webservices, HTML, Bootstrap, and JavaScript. Ugandhar has also worked on over 20 implementations and managed services projects requiring several customizations and integrations with third-party systems.

Ready to take your e-commerce business to the next level? Salesforce OMS & OCI offers a complete order management solution.
Watch the webinar and see how they can help!