Join us for an exclusive webinar where we delve into the transformative capabilities of Salesforce Automotive Cloud and how it can revolutionize the way you operate in the automotive industry.

In this comprehensive webinar, you’ll gain insights on:

• 360-Degree View of Customers: Salesforce Automotive Cloud enables businesses to gain a comprehensive understanding of their customers by consolidating data from various touchpoints including sales, service, marketing, and online interactions
• Enhanced Sales Process: The platform provides tools for managing leads, tracking opportunities, and forecasting sales, resulting in increased efficiency and productivity.
• Improved Customer Service: Automotive Cloud helps businesses deliver exceptional customer service by providing tools for managing customer inquiries, scheduling service appointments, and resolving issues promptly. This leads to higher customer satisfaction and loyalty.
• Efficient Dealer Management: The platform offers capabilities for managing dealer networks, including inventory management, sales performance tracking, and incentive programs. This enables manufacturers and dealers to collaborate more effectively and optimize their operations.
• Data-Driven Insights: Salesforce Automotive Cloud comes with powerful analytics tools that allow businesses to gain valuable insights from their data.
• Connected Customer Experience: Automotive Cloud enables businesses to provide a seamless and connected experience across all channels, including dealerships, websites, mobile apps, and social media. This helps in building stronger relationships with customers and fostering brand loyalty.
• Compliance and Security: Salesforce Automotive Cloud is built on a secure and compliant platform, ensuring that businesses can adhere to industry regulations and protect sensitive customer data.
• Artificial intelligence (AI) in various ways to enhance automotive business operations.
• Scalability and Flexibility: Whether you’re a small dealership or a large automotive manufacturer, Salesforce Automotive Cloud can scale to meet your needs. The platform is highly customizable, allowing businesses to adapt and evolve as market conditions change.

This webinar also includes demos discussing:

• Sales Management and processes mentioning managing leads, opportunities, and the entire sales lifecycle (CRM capabilities). This involved a demo showcasing lead nurturing tools, opportunity tracking, and conversion pipelines.
• Service Management which included scheduling service appointments, tracking service history, and managing parts inventory and includes aftermarket management relationship management with auto component suppliers (Partner Community Cloud integration).

To summarize, the webinar included discussions on the benefits of using Salesforce Automotive Cloud for dealerships, manufacturers, and other automotive players which includes a Q&A session where attendees asked questions about the platform and its functionalities and our industry experts addressing them.

Catch insights exclusive insights on Salesforce Automotive Cloud on our webinar “Drive your Business Success with Salesforce Automotive Cloud”

About Speaker:

Raghuprasad Halakere is a Salesforce Practice Director cum Technical Architect with over 15 years of experience in Salesforce Core extending till recent Industry Clouds. He is involved in pre-sales, tech solutions, costing, and delivery leaving no stone untouched aiming for ultimate customer satisfaction. He holds expertise in Implementing tech solutions for customers across Ed-Tech, Insurance, Pharma, Telecom, Banking, and Automotive domains. He has also worked on over 30 implementations which include simple sales cloud, service cloud, experience cloud, and education cloud involving simple configuration till complex integration.

Mohammed Shazin is a Principal Solution Engineer at Salesforce India. Over the last 4+years, he has been engaged with multiple manufacturing & automotive companies helping them chart their Digital Transformation journey on Salesforce platform. Coming with more than a decade long consulting experience, he has been a trusted advisor for clients around Digital Enablement, Customer Experience Transformation, Sales & Service Transformation, CRM & Mobility Transformation programs. Prior to Salesforce he has worked in Infosys Consulting, KPMG in India and PwC India and was involved in setting up digital and customer advisory practices in these consulting firms.